We will happily exchange or return your purchase within 14 days of fulfillment.
- Purchasing On&Off hat in a retail store cannot be returned to our online store.
- All items must be in their original condition and accompanied by the original paper or digital receipt.
- Customers are responsible for all shipping costs
How long will it take to process my return?
Returns are processed by our warehouse within two business days of receipt. Your refund will be processed back to the original form of payment. Please allow 3-7 business days for funds to post once processed.
Exchanges can be made within 14 days of fulfillment.
Exchanges may be made for a different size or color of the same style, free of charge.
- Customers are responsible for all shipping costs
We currently cannot exchange for a different style.
If looking for a different style, please complete a return.
How long should it take to process my exchange?
The exchange will be treated as a brand-new order and processed only after we will receive the returned hat to our warehouse. The transit time of your order is based on the shipping service level you chose during checkout.
How do I exchange an item I believe to be damaged?
If you think you’ve received a damaged or defective item, please contact our customer care team at info@onandoff.store and include the following info:
*The original order number & your current shipping address
*A short description of the damage
*Photographs of the defective or damaged item(s)
